The problem is that the printer is turned on and appears ready to print, but there is a "printer offline" message. This can be caused by an error between the computer and the printer. Check if both ends of the cable are firmly inserted and try changing the USB port. If the printer is a network printer, make sure the ethernet cable is correctly inserted. If the printer is wireless, check the internet connection or ensure that it is connected to the router. Restart the router if necessary. If you are on a network or wireless printer, try attaching a USB cable to test if the printer is working. Turn off both the printer and the computer. Unplug the printer for about 30 seconds, then reinsert the electrical cable. Power on the printer and wait until it finishes starting up. Turn on the computer and check if the printer is still offline. Make sure the printer is fully turned on and not in "power saving" mode. To troubleshoot further, go to the start icon on the bottom left of the screen and choose "Control Panel", then select "Devices and Printers". Right-click on the printer and try to set it to "online" manually. In the window that opens, choose "Printer" from the menu bar at the top. Check if the "Use Printer Offline" option is turned off. Leave it a few seconds, then uncheck it. Cancel any print jobs that are present. Right-click on your default printer and select the print queue, then choose "See What's Printing". Remove all unfinished tasks from the list. If any stubborn print jobs remain, try restarting both the PC and the printer. Right-click on the printer in "Devices and Printers" and select "Remove Device". Then, add the printer again by selecting the "Add a printer"...
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